CUSTOMER SERVICE POLICIES
We provide free shipping on orders over $50.00 on all orders within the U.S. We will ship orders the same day it is placed (Monday - Friday), if it is placed before NOON (12pm) MST. We do not ship orders on Saturday or Sunday. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier.
Missing an Item?
If you are missing an item from your order, please contact us at 208-233-4848. Please note that we may ask for pictures of your packing slip, physical box, and items received so that we can report the issue with our team. Once the issue is reported, we will gladly offer a resolution.
Received the incorrect item/order?
If you received an incorrect item in your order, please contact us at 208-233-4848. We will ask for pictures of your packing slip, physical box, and items received so that we may report the issue to our warehouse. Once we review the provided details, we will contact you and send you the correct item. If necessary, we will e-mail you a return label.
If you received another customer’s order by mistake, please contact us at 208-233-4848. We will ask for pictures of the physical box and tracking label so that we may report the issue. We will provide a return label for the incorrect order received and a member of our team will contact the intended customer.
If an item that you selected is backordered, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will have the option of a store credit or refund for the backordered item.
We send all orders the same day it is placed Monday - Friday, before NOON (12 p.m.) MST excluding weekends and holidays. Please see our shipping timetable for your “When to contact Outlaw Vapor” date or you can contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 208-233-4848 so that we can review your options based on the shipping method selected.
Damaged Upon Arrival
If you receive a damaged item (ex: broken bottle), please send us your Order # and an image of the damaged item/s please call us at 208-233-4848 so we may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution. Proactively sending pictures showing your product damage may expedite your request.
Items received DOA (meaning your item did not work when received) must be reported to Outlaw Vapor within 3 business days of received by date as indicated by your tracking information. Once we have visual proof, We will gladly offer a resolution.
We are unable to cancel or make changes to an order once it is placed. If you would like to return an order to us once you receive it, please contact us at 208-233-4848 for assistance.
We regret to inform you that Outlaw Vapor does not provide complimentary or free products to customers for product reviews.